Thorn - Frequently Asked Questions

Purchasing a Thorn bike

Which model suits my needs? click here

Where can I buy a Thorn bike? click here

How soon can I get my bike? click here

How do I place my order? click here

How do I activate my order? click here

How can I pay for my bike? click here

Can I order my bike now and collect it later? (Deferred orders) click here

Can I hold current prices for deferred orders? click here

Can I buy a bike now and not have to wait? click here

How will I know when my bike is finished? click here

Do overseas customers have to pay VAT? click here

Cycle to work explained. click here

Cycle to work scheme click here
Links to the Department for Transports "Cycle to Work Scheme Implementation Guidance".

Thorn upgrades pricing policy on complete cycles click here
All you need to know about our upgrade prices.

Deliveries and collection of Thorn bikes

How will my bike be delivered? (UK deliveries) click here

How will my bike be delivered? (Export) click here

Can overseas visitors collect from the UK and not pay VAT? click here

Can I collect my completed bike? click here

Can I arrange a firm delivery/collection date at the point of sale? click here

Visiting Thorn Cycles

Can I make an appointment to talk about my bike? click here

What happens at a bike sales appointment? click here

How do I get to Thorn Cycles LTD? click here

Accommodation whilst staying in Bridgwater click here

Customer Service

What if I don’t like my bike? click here

What if there is a problem with my new bike? click here

What can I expect after I have bought a Thorn bike? click here

Technical support

How do I realign my handlebars? click here

Will my bike be test ridden before I ride it? click here

When should I change the oil in my Rohloff hub? click here

What is the best stand to use with my Thorn bike? click here

Can I have my bike collected/delivered for servicing/repairs? click here

Assembling an FSA Headset correctly. click here

What is the right pressure for the tyres on my bike? click here

The problem of slowing tandems on long downhills. click here
Article commissioned by Thorn - Russell Gasser, December 2005.

Rohloff oil change explained - including video click here
All you need to know about Rohloff hub oil and the oil change.

Thorn Rohloff shifter gear cable replacement guide.
A video guide for repalcing your Rohloff shifter gear cables on Rohloff internal gear mech equipped Thorn cycles click here

Rohloff gear cables explained click here
All you need to know about Rohloff cables including the internal and external gear mechs.


Brake squeal click here
Explained by our designer Andy Blance.

Advice on air travel with bikes click here
Real world advice from our designer Andy Blance.

CYCLE Magazine Bike Test comments click here
Comments about the test results from our designer Andy Blance.

Reversing a sprocket on a Rohloff hub click here
Our designer Andy Blance explains the process.

Removing a seized-in eccentric from a Thorn Rohloff equipped cycle click here
Our designer Andy Blance explains the process.

What is the tubing Thorn bikes are made from? click here